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Business Etiquette: Phone, Email, and Text Course

Business Etiquette: Phone, Email, and Text Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your professional communication skills through this Business Etiquette course focused on phone, email, and text. Gain expertise in crafting clear emails, concise texts, and effective call scripts, while ensuring privacy protection and secure handling of payment information. Develop mastery in tone control, message structure, conflict de-escalation, and precise documentation for efficient, compliant interactions that customers trust.

Elevify advantages

Develop skills

  • Master professional tone: Tailor phone, email, and text communications for diverse business scenarios.
  • Write clear emails quickly: Use precise subjects, structured content, and privacy-protected details.
  • Build phone confidence: Verify identities, explain solutions clearly, and de-escalate tensions smoothly.
  • Perfect text etiquette: Send concise SMS responses with smart templates, avoiding sensitive data.
  • Maintain compliant records: Log calls, emails, and texts with secure, accurate summaries.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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