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Business Etiquette: Phone, Email, and Text Course

Business Etiquette: Phone, Email, and Text Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your professional communication skills through this Business Etiquette course focused on phone, email, and text. Gain expertise in crafting clear emails, concise texts, and effective call scripts, while ensuring privacy protection and secure handling of payment information. Develop mastery in tone control, message structure, conflict de-escalation, and precise documentation for efficient, compliant interactions that customers trust.

Elevify advantages

Develop skills

  • Master professional tone: Tailor phone, email, and text communications for diverse business scenarios.
  • Write clear emails quickly: Use precise subjects, structured content, and privacy-protected details.
  • Build phone confidence: Verify identities, explain solutions clearly, and de-escalate tensions smoothly.
  • Perfect text etiquette: Send concise SMS responses with smart templates, avoiding sensitive data.
  • Maintain compliant records: Log calls, emails, and texts with secure, accurate summaries.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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