Business Etiquette: Phone, Email, and Text Course
This course equips you with essential business etiquette skills for phone calls, emails, and texts. You will learn to communicate clearly and professionally, safeguard customer privacy, address billing and shipping queries effectively, and de-escalate difficult situations calmly, fostering trust and delivering reliable support in every interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your professional communication skills through this Business Etiquette course focused on phone, email, and text. Gain expertise in crafting clear emails, concise texts, and effective call scripts, while ensuring privacy protection and secure handling of payment information. Develop mastery in tone control, message structure, conflict de-escalation, and precise documentation for efficient, compliant interactions that customers trust.
Elevify advantages
Develop skills
- Master professional tone: Tailor phone, email, and text communications for diverse business scenarios.
- Write clear emails quickly: Use precise subjects, structured content, and privacy-protected details.
- Build phone confidence: Verify identities, explain solutions clearly, and de-escalate tensions smoothly.
- Perfect text etiquette: Send concise SMS responses with smart templates, avoiding sensitive data.
- Maintain compliant records: Log calls, emails, and texts with secure, accurate summaries.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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