Ground Staff Course
This course equips you with essential skills for efficient airport ground staff operations, focusing on passenger service, baggage management, and safety protocols.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger flow efficiently, even during busy periods. You will learn effective communication techniques, how to handle disruptions, assist passengers with reduced mobility, and follow safety and security protocols using real-world tools, checklists, and performance indicators to work more quickly, minimize mistakes, and offer a dependable, professional airport service.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance quickly.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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