Passenger Service Agent Course
Master check-in, baggage, overbooking, PRM assistance, an gate operations wid dis Passenger Service Agent Course. Build confidence handling tight turnarounds, complex cases, an passenger conflicts inna today fast-paced aviation scene. Yuh wi get practical skills fi excel as a frontline agent inna busy airports.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Dis course gi yuh practical tools fi manage check-in, gate procedures, baggage rules, an overbooking wid confidence. Yuh wi learn how fi handle PRM support, families, an unaccompanied minors while balancing safety, punctuality, an service. Gain ready-to-use scripts, system workflows, an regulatory awareness inna short, focused programme fi real-world front-line performance.
Elevify advantages
Develop skills
- International check-in mastery: fast, accurate, regulation-compliant processing.
- Overbooking handling: calm denied-boarding decisions, scripts, an solutions.
- Baggage expertise: rules, tagging, an irregularity handling wid minimal delay.
- PRM an family care: safe, dignified assistance under strict time pressure.
- Gate operations control: reseating, aircraft changes, an on-time boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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