Airport Service Quality Course
Elevate passenger satisfaction and airport performance through the Airport Service Quality Course. Master mapping the passenger journey, redesigning queues, establishing ASQ indicators, leveraging data and technology, and spearheading six-month improvement programmes that yield tangible results in reliability, cleanliness, and on-time operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Airport Service Quality Course equips you with practical tools to chart the passenger journey, cut down queues, enhance cleanliness, and smooth check-in, security, and boarding. Discover how to craft ASQ indicators, develop dashboards, deploy sensors and surveys, rally stakeholders, and execute a targeted six-month improvement programme that elevates satisfaction, reliability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators: craft clear KPIs, targets, and airport benchmarks.
- Map passenger journeys: identify pain points from curb to gate for quick fixes.
- Redesign airport processes: optimise queues, staffing, and fast-track flows.
- Deploy smart ASQ tech: utilise sensors, surveys, and analytics for real-time insights.
- Lead ASQ change: engage stakeholders, track risks, and sustain improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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