Lesson 1Pre-inspection walkaround: visible leaks, tire condition, fluid levels, obvious wiring or harness damageGuides a systematic exterior an' underhood walkaround before movin' di vehicle. Covers checkin' fi leaks, tire wear, glass damage, fluid levels, loose components, an' obvious wiring or harness issues, documentin' all findings on di RO.
Exterior body, glass, an' lightin' reviewCheckin' tires, wheels, an' tread wearInspectin' fi visible fluid leaksUnderhood fluid level an' belt checksIdentifyin' wirin' an' harness damageLesson 2Vehicle security an' key handlin' policies durin' inspection an' test drive preparationExplains how fi control keys, remotes, an' keyless fobs fi prevent loss or theft. Details secure storage, sign-out logs, valet tags, an' rules fi test drives, includin' who may drive, route plannin', an' documentin' mileage before an' after.
Key tag codin' an' identification rulesSecure key storage an' access controlKey sign-out logs an' accountabilityTest drive authorization an' routin'Post–test drive mileage an' fuel checksLesson 3Recordin' an' storin' customer consent fi diagnostic time an' potential chargesDescribes how fi explain diagnostic procedures, rates, an' possible additional charges. Shows how fi obtain written or digital consent, set dollar or time limits, an' store approvals inna di RO system fi avoid disputes an' ensure legal compliance.
Explaining diagnostic process an' estimatesSettin' time an' dollar authorization limitsWritten, digital, an' recorded approvalsUpdatin' consent when scope expandsStorin' consent records inna RO systemLesson 4Photos an' initial evidence gatherin': where fi photograph an' how fi label images fi di ROCovers best practices fi photographin' vehicles at intake, includin' exterior, interior, underhood, an' damage areas. Explains file namin', RO linkin', time stamps, an' how fi label images so dem clear, traceable, an' legally defensible.
Required intake photo angles an' viewsDocumentin' pre-existin' damage an' wearUnderhood an' underbody photo guidelinesFile namin' an' RO number conventionsTime stamps, metadata, an' chain of custodyLesson 5Structured symptom interview: clarifyin' when, how often, an' conditions of CEL, rough idle, hesitation, an' fuel economy changeProvides a structured method fi interview customers bout drivability issues. Focuses on clarifyin' when symptoms occur, frequency, operatin' conditions, fuel quality, an' recent changes, improvin' diagnostic accuracy an' reducin' comebacks.
Clarifyin' concern: CEL, idle, hesitationTime, frequency, an' duration of symptomsOperatin' conditions an' load factorsFuel quality, recent fill-ups, an' additivesRecent repairs, events, or modificationsLesson 6Documentin' initial odometer, VIN, fuel level, an' any customer-provided observations or prior repairsTeaches how fi accurately record odometer, VIN, fuel level, an' customer notes at intake. Emphasizes verifyin' VIN plate an' labels, notin' warnin' stickers, an' capturin' prior repairs or add-on equipment dat may affect diagnosis or warranty.
Readin' an' recordin' odometer accuratelyLocatin' an' verifyin' VIN an' labelsDocumentin' fuel level an' fuel typeRecordin' prior repairs an' modificationsCapturin' customer notes an' concernsLesson 7Receivin' di vehicle an' confirm customer complaints on a repair orderFocuses on receivin' di vehicle, verifyin' identity, an' matchin' di customer’s concerns to di repair order. Covers confirm contact data, complaint wordin', symptoms versus diagnoses, an' documentin' any warnin' lights or noises at drop-off.
Verifyin' customer an' vehicle identityTranslatin' concerns into clear complaintsSeparatin' symptoms from customer diagnosesConfirmin' contact an' authorization detailsDocumentin' warnin' lights, noises, an' smellsLesson 8Lift an' jacking procedures, wheel chock placement, an' vehicle stability verificationDetails safe liftin' an' jacking procedures fi various vehicle types. Includes selectin' lift points, usin' jack stands, placin' wheel chocks, verifyin' stability before work, an' followin' manufacturer an' shop safety guidelines every time.
Identifyin' approved lift an' jack pointsSettin' arms an' pads correctlyWheel chock placement fi lifts an' jacksVerifyin' vehicle stability before workLowerin' procedures an' post-lift checksLesson 9Required safety checks before work: PPE, parkin' brake, wheel chocks, keys, immobilizer, battery disconnect policyOutlines mandatory safety checks before any work begins. Includes PPE selection, verifyin' parkin' brake an' gear position, wheel chock placement, shop ventilation, immobilizer use, an' when an' how fi disconnect or reconnect di battery safely.
Selectin' an' usin' required PPEParkin' brake an' transmission checksWheel chock placement best practicesImmobilizer an' anti-theft precautionsBattery disconnect an' reconnect stepsLesson 10Usin' di dealership repair order system: fields fi populate (complaints, visual findings, advised authorizations)Explains how fi navigate di dealership RO system an' correctly fill required fields. Covers complaint, cause, an' correction structure, attachin' photos an' estimates, addin' technician notes, an' enterin' recommended services an' approvals.
Mandatory RO header an' vehicle fieldsEnterin' complaints, causes, correctionsAttachin' photos an' documents to ROsRecordin' estimates an' authorizationsAddin' notes fi parts an' warranty staff
