Service Quality Course
Elevate your call center game with the Service Quality Mastery Course. Master analyzing calls, building smart QA checklists, giving clear coaching feedback, and leveraging KPIs like CSAT, FCR, and AHT to deliver real improvements in service quality, agent performance, and customer happiness across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to craft practical call quality checklists, use scoring rubrics, and balance rules with customer care. You'll evaluate recordings, spot tone and empathy, turn findings into scores, analyze data to find issues, plan improvements, coach teams well, and track gains in satisfaction and speed.
Elevify advantages
Develop skills
- Diagnose call issues quick: find root causes using real call examples.
- Create simple QA checklists: set clear, trackable standards for calls.
- Score calls fair and steady: calibrate ratings and cut out bias.
- Change insights to results: plan fast tests, KPIs, and coaching.
- Boost key call metrics: juggle AHT, CSAT, FCR for top service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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