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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to craft practical call quality checklists, use scoring rubrics, and balance rules with customer care. You'll evaluate recordings, spot tone and empathy, turn findings into scores, analyze data to find issues, plan improvements, coach teams well, and track gains in satisfaction and speed.

Elevify advantages

Develop skills

  • Diagnose call issues quick: find root causes using real call examples.
  • Create simple QA checklists: set clear, trackable standards for calls.
  • Score calls fair and steady: calibrate ratings and cut out bias.
  • Change insights to results: plan fast tests, KPIs, and coaching.
  • Boost key call metrics: juggle AHT, CSAT, FCR for top service.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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