Public Service and Customer Care Course
Elevate your call centre prowess with the Public Service and Customer Care Course. Gain mastery in de-escalation techniques, precise scripting, legal privacy protocols, and performance tracking to manage challenging calls with assurance, providing dependable and courteous public service every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Public Service and Customer Care Course equips you with robust communication, de-escalation, and problem-solving abilities tailored for tough phone encounters. Delve into legal privacy guidelines, emotional intelligence, scripting for clarity, verification processes, and streamlined operations. Enhance resolution success, minimise complaints, and offer reliable, respectful assistance via hands-on tools, authentic scenarios, and targeted performance measures.
Elevify advantages
Develop skills
- De-escalate tense calls by calming irate callers swiftly using effective emotional intelligence scripts.
- Master professional call handling through accurate verification, documentation, and swift resolution of public inquiries.
- Deliver clear communication by explaining services in straightforward language that builds caller confidence.
- Ensure legal and ethical compliance in calls by safeguarding data and adhering to privacy standards.
- Optimise performance using key metrics and feedback to elevate call centre outcomes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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