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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Public Service and Customer Care Course equips you with robust communication, de-escalation, and problem-solving abilities tailored for tough phone encounters. Delve into legal privacy guidelines, emotional intelligence, scripting for clarity, verification processes, and streamlined operations. Enhance resolution success, minimise complaints, and offer reliable, respectful assistance via hands-on tools, authentic scenarios, and targeted performance measures.

Elevify advantages

Develop skills

  • De-escalate tense calls by calming irate callers swiftly using effective emotional intelligence scripts.
  • Master professional call handling through accurate verification, documentation, and swift resolution of public inquiries.
  • Deliver clear communication by explaining services in straightforward language that builds caller confidence.
  • Ensure legal and ethical compliance in calls by safeguarding data and adhering to privacy standards.
  • Optimise performance using key metrics and feedback to elevate call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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