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Operations Supervisor Course
Tek yuh call centre career go a nex' level widi Operations Supervisor Course. It design fi mek yuh betta at monitoring an' evaluation techniques, benchmarking, an' performance analysis. Learn how fi master important call centre KPIs dem like Average Handle Time, First Call Resolution, an' Customer Satisfaction Score. Learn how fi optimize di process dem, use technology properly, an' develop good training programme. Gain di knowledge fi prepare good report an' talk to di people dem weh need fi know (stakeholders), an' mek strong implementation plan dem weh include how fi deal wid risk an' use resource dem wisely.
- Master di evaluation metric dem: Mek di call centre perform betta wid accurate metric dem.
- Optimize process dem: Straighten out operations fi efficiency an' effectiveness.
- Analyze weh di performance fall short: Find an' fix di areas dem weh need improvement.
- Write clear report dem: Communicate di important information dem wid structured, concise report dem.
- Understand KPI dem: Use key performance indicator dem fi mek strategic decision dem.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Tek yuh call centre career go a nex' level widi Operations Supervisor Course. It design fi mek yuh betta at monitoring an' evaluation techniques, benchmarking, an' performance analysis. Learn how fi master important call centre KPIs dem like Average Handle Time, First Call Resolution, an' Customer Satisfaction Score. Learn how fi optimize di process dem, use technology properly, an' develop good training programme. Gain di knowledge fi prepare good report an' talk to di people dem weh need fi know (stakeholders), an' mek strong implementation plan dem weh include how fi deal wid risk an' use resource dem wisely.
Elevify advantages
Develop skills
- Master di evaluation metric dem: Mek di call centre perform betta wid accurate metric dem.
- Optimize process dem: Straighten out operations fi efficiency an' effectiveness.
- Analyze weh di performance fall short: Find an' fix di areas dem weh need improvement.
- Write clear report dem: Communicate di important information dem wid structured, concise report dem.
- Understand KPI dem: Use key performance indicator dem fi mek strategic decision dem.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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