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Multichannel Support Technician Course
Tek yuh call centre career to di next level wid wi Multichannel Support Technician Course. Master how fi mek customer dem satisfy, by measuring an' improve feedback, an' use di latest technology like CRM system an' social media management. Learn how fi chat to customer dem inna way weh mek sense pon each channel, an' get betta wid time management an' how fi put tings inna order. Mek yuh problem-solving skills sharp so yu can find an' fix problem dem quick. Join now an' tun a valuable asset inna di world of multichannel support.
- Master customer satisfaction: Measure an' mek sure client dem happy, fi real.
- Utilize CRM systems: Manage customer relationship dem wid di best CRM tools.
- Optimize communication: Chat to people dem inna way weh suit each channel.
- Prioritize tasks efficiently: Balance an' manage all di different support channel dem.
- Solve problems creatively: Know weh need fi fix an' sort it out properly.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Tek yuh call centre career to di next level wid wi Multichannel Support Technician Course. Master how fi mek customer dem satisfy, by measuring an' improve feedback, an' use di latest technology like CRM system an' social media management. Learn how fi chat to customer dem inna way weh mek sense pon each channel, an' get betta wid time management an' how fi put tings inna order. Mek yuh problem-solving skills sharp so yu can find an' fix problem dem quick. Join now an' tun a valuable asset inna di world of multichannel support.
Elevify advantages
Develop skills
- Master customer satisfaction: Measure an' mek sure client dem happy, fi real.
- Utilize CRM systems: Manage customer relationship dem wid di best CRM tools.
- Optimize communication: Chat to people dem inna way weh suit each channel.
- Prioritize tasks efficiently: Balance an' manage all di different support channel dem.
- Solve problems creatively: Know weh need fi fix an' sort it out properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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