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De-Escalation Course

De-Escalation Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Tek yuh call centre skills to a next level wid wi De-Escalation Course. Dis course design fi give professionals di tools dem fi manage difficult conversations. Learn how fi manage time, put tasks inna order, and juggle different responsibilities good-good. Wi teach conflict resolution strategies, like how fi negotiate and de-escalate situations, while yuh build up yuh emotional intelligence and communication skills dem. Get a better understanding of how fi solve problems and how fi carry yourself professional so customer dem happy and yuh build good relationships wid dem. Sign up now fi change how yuh deal wid customer service.

Elevify advantages

Develop skills

  • Master de-escalation: Learn how fi calm down argument and sort out problem wid good technique.
  • Enhance communication: Use yuh ears and show empathy so yuh can connect wid customer dem.
  • Boost emotional intelligence: Manage stress and yuh feelings so yuh can deal wid people betta.
  • Improve time management: Put yuh tasks dem in order and handle when people interrupt yuh good.
  • Elevate customer service: Always give good service and adjust to different customer needs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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