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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Dealing with Difficult Customers Course gives you practical tools to stay calm, communicate clearly, and resolve tough complaints within policy. Learn empathy, emotional control, and professional language that defuses anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and defective products. Improve satisfaction scores, reduce escalations, and protect both customers and your company.

Elevify advantages

Develop skills

  • Empathetic call control: defuse angry customers fast without admitting fault.
  • Policy-smart solutions: resolve retail complaints while staying fully compliant.
  • High-impact call scripting: craft short, clear scripts for tough scenarios.
  • KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: use quick self-care tools to avoid burnout on the phone.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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