Free course
US$0.00
Premium course
US$30.90
Customer Experience Specialist Course
Tek yuh call centre career to di next level wid wi Customer Experience Specialist Course. Master how fi plan out strategy by puttin' change management in place an' craftin' ways fi put di customer first. Mek yuh communication skills sharper wid active listening an' good conversation skills. Learn how fi collect an' check feedback, draw out customer journey, an' spot di areas weh dem get frustrated. Get a better understanding of how call centre run, face challenges head-on, an' mek di numbers look betta. Plan an' carry out wid care by settin' targets an' usin' resources wisely.
- Master change management fi mek customer experience betta.
- Develop ways fi put customer first inna call centre.
- Get good at listenin' carefully an' talkin' clear.
- Check feedback fi mek tings betta all di time.
- Draw out customer journey fi spot an' fix di problems dem face.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Tek yuh call centre career to di next level wid wi Customer Experience Specialist Course. Master how fi plan out strategy by puttin' change management in place an' craftin' ways fi put di customer first. Mek yuh communication skills sharper wid active listening an' good conversation skills. Learn how fi collect an' check feedback, draw out customer journey, an' spot di areas weh dem get frustrated. Get a better understanding of how call centre run, face challenges head-on, an' mek di numbers look betta. Plan an' carry out wid care by settin' targets an' usin' resources wisely.
Elevify advantages
Develop skills
- Master change management fi mek customer experience betta.
- Develop ways fi put customer first inna call centre.
- Get good at listenin' carefully an' talkin' clear.
- Check feedback fi mek tings betta all di time.
- Draw out customer journey fi spot an' fix di problems dem face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the course time?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course