Customer Complaints Management Course
Master customer complaints management for call centers. Learn to analyze outages, de-escalate angry callers, design resolution playbooks, improve SLAs, and use KPIs to cut churn, boost CSAT, and turn escalations into loyalty. This course equips you with practical tools to handle complex issues, reduce escalations, and protect customer loyalty through effective strategies and techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Complaints Management Course gives you practical tools to handle complex issues, reduce escalations, and protect customer loyalty. Learn to analyze outage causes, manage stakeholder risk, improve processes, and coordinate with operations. Master escalation frameworks, tailored resolution playbooks, key metrics, and coaching techniques to deliver fast, accurate, empathetic resolutions every time.
Elevify advantages
Develop skills
- Outage root-cause analysis: quickly pinpoint issues behind complaint spikes.
- High-impact escalation handling: de-escalate calls and secure fast, fair resolutions.
- Tailored playbooks: resolve VIP, new, and repeat complainers with targeted steps.
- Complaint KPIs tracking: use ASA, FCR, and CSAT data to cut churn and escalations.
- Coaching and QA skills: document calls, score quality, and coach agents effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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