Customer Service Quality Course
This course equips participants with essential skills to enhance customer service quality through effective monitoring, analysis, and improvement strategies in call center environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Service Quality Course provides practical tools to create clear scorecards, set measurable quality targets, and monitor key metrics such as quality score, FCR, AHT, CSAT, and compliance. Discover how to conduct fair assessments, review sample interactions, carry out root cause analysis, and develop focused coaching and implementation plans that enhance consistency, satisfaction, and performance in every interaction.
Elevify advantages
Develop skills
- Build call quality scorecards: design clear, practical evaluation forms quickly.
- Track call center KPIs: calculate quality, FCR, AHT, CSAT, and compliance.
- Analyze calls objectively: listen, score, and comment with evidence-based notes.
- Find root causes: use 5 Whys, fishbone, and Pareto to resolve quality issues swiftly.
- Launch QA programs: plan rollout, calibrate evaluators, and drive coaching cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the course time?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course