Log in
Choose your language

Customer Service Quality Course

Customer Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Service Quality Course provides practical tools to create clear scorecards, set measurable quality targets, and monitor key metrics such as quality score, FCR, AHT, CSAT, and compliance. Discover how to conduct fair assessments, review sample interactions, carry out root cause analysis, and develop focused coaching and implementation plans that enhance consistency, satisfaction, and performance in every interaction.

Elevify advantages

Develop skills

  • Build call quality scorecards: design clear, practical evaluation forms quickly.
  • Track call center KPIs: calculate quality, FCR, AHT, CSAT, and compliance.
  • Analyze calls objectively: listen, score, and comment with evidence-based notes.
  • Find root causes: use 5 Whys, fishbone, and Pareto to resolve quality issues swiftly.
  • Launch QA programs: plan rollout, calibrate evaluators, and drive coaching cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the course time?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course