Customer Service for People with Disabilities Course
This course equips customer service professionals with essential skills to effectively support customers with various disabilities, ensuring inclusive, compliant, and efficient service delivery across multiple communication channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Service for People with Disabilities Course gives you practical skills to support customers with hearing, visual, cognitive, speech, and mobility disabilities across phone, text, and video. Learn inclusive scripts, respectful language, assistive technology basics, legal requirements, and accessibility KPIs so you can resolve issues faster, protect privacy, and deliver confident, high-quality support every time.
Elevify advantages
Develop skills
- Accessible channels setup: configure phone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs fast.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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