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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Di Corporate Customer Service Course provide practical tools fi enhance satisfaction, efficiency, an results inna fast-paced support setting. Yuh wi learn to craft effective CSAT surveys, establish clear SLAs an quality standards, create actionable dashboards, an implement continuous improvement cycles. Gain expertise inna coaching, performance management, an communication to drive higher scores, smoother operations, an stronger customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, NPS fi boost performance.
  • Design effective CSAT surveys: craft concise, unbiased ones to capture true customer feedback.
  • Develop coaching an QA skills: conduct targeted one-on-ones, use scorecards to elevate agent performance.
  • Build dashboard reports: produce clear SLA an queue visuals fi quick data decisions.
  • Apply change management: introduce new standards using microlearning an gamification.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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