Corporate Customer Service Course
Master call centre performance wid di Corporate Customer Service Course. Learn KPIs, CSAT survey design, QA scorecards, coaching, dashboards, an change management to elevate service levels, agent engagement, an customer satisfaction in a fast-paced environment. Di course equip yuh wid practical tools fi boost CSAT scores, streamline operations, an foster customer loyalty through effective performance management an communication strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Di Corporate Customer Service Course provide practical tools fi enhance satisfaction, efficiency, an results inna fast-paced support setting. Yuh wi learn to craft effective CSAT surveys, establish clear SLAs an quality standards, create actionable dashboards, an implement continuous improvement cycles. Gain expertise inna coaching, performance management, an communication to drive higher scores, smoother operations, an stronger customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly interpret AHT, FCR, CSAT, NPS fi boost performance.
- Design effective CSAT surveys: craft concise, unbiased ones to capture true customer feedback.
- Develop coaching an QA skills: conduct targeted one-on-ones, use scorecards to elevate agent performance.
- Build dashboard reports: produce clear SLA an queue visuals fi quick data decisions.
- Apply change management: introduce new standards using microlearning an gamification.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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