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Call Quality Manager Course
Tek yuh call centre expertise to a nex' level wid wi Call Quality Manija Course, design fi professionals weh a look fi boost service quality ahn mek customer dem feel good. Learn fi mek proper quality improvement plan, put in place smart process change, ahn design training program weh target specific areas. Master important metric like First Call Resolution ahn Net Promoter Score, ahn get di skill dem fi manage resource, talk good wid team members, ahn use data fi mek smart strategy adjustment. Push yuh career forward by mekkin' sure seh call dem handle good ahn customer feedback understand properly.
- Develop quality improvement plan: Find ahn fix di main problem dem inna di call centre.
- Implement process change: Mek tings run betta wid smart change dem.
- Design targeted training: Set up program fi boost agent performance.
- Analyze customer feedback: Read di data fi improve how satisfied customer dem feel.
- Monitor progress effectively: Keep track a di metric dem ahn adjust strategy fi win.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Tek yuh call centre expertise to a nex' level wid wi Call Quality Manija Course, design fi professionals weh a look fi boost service quality ahn mek customer dem feel good. Learn fi mek proper quality improvement plan, put in place smart process change, ahn design training program weh target specific areas. Master important metric like First Call Resolution ahn Net Promoter Score, ahn get di skill dem fi manage resource, talk good wid team members, ahn use data fi mek smart strategy adjustment. Push yuh career forward by mekkin' sure seh call dem handle good ahn customer feedback understand properly.
Elevify advantages
Develop skills
- Develop quality improvement plan: Find ahn fix di main problem dem inna di call centre.
- Implement process change: Mek tings run betta wid smart change dem.
- Design targeted training: Set up program fi boost agent performance.
- Analyze customer feedback: Read di data fi improve how satisfied customer dem feel.
- Monitor progress effectively: Keep track a di metric dem ahn adjust strategy fi win.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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