Hospital Services Course
This course equips healthcare professionals with essential skills to optimize hospital operations, improve patient flow, and foster efficient team coordination using proven methodologies like Lean and root cause analysis.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hospital Services Course provides practical tools to streamline patient flow, reduce delays, and enhance daily operations. Learn to interpret performance dashboards, map services, and analyze workflows using Lean, queueing theory, and root cause analysis. Design targeted interventions, improve communication and coordination, and create sustainable improvement plans that elevate experiences for patients and staff.
Elevify advantages
Develop skills
- Build hospital dashboards: track flow, spot issues, act fast.
- Optimize patient flow: cut ED waits, bed delays, and bottlenecks.
- Lead cross-team coordination: huddles, SBAR handoffs, escalation paths.
- Apply Lean and RCA tools: find root causes and remove waste quickly.
- Design rapid improvement plans: SMART goals, PDSA tests, clear RACI.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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