Patient Representative Training Course
This course equips participants with essential skills to advocate for patients, handle complaints effectively, and ensure rights are upheld in healthcare settings through practical training and exercises.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and promote safe, respectful care. Participants learn essential laws, core rights, and hospital procedures while developing strong communication, documentation, and advocacy skills. Through scripts, checklists, and role-play exercises, you build confidence to manage challenging situations, resolve conflicts, and support patients and families throughout their healthcare journey.
Elevify advantages
Develop skills
- Master patient interviews: employ structured questions to gather clear, actionable information.
- Excel in complaint documentation: accurately record incidents to maintain evidence integrity.
- Enhance communication effectiveness: de-escalate tensions, use simple language, and foster rapid trust.
- Practice rights-focused advocacy: swiftly apply patient rights and policies to actual scenarios.
- Conduct interdisciplinary negotiations: facilitate case discussions and settle disputes without assigning fault.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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