Traveler Services and Customer Care Course
Master traveller services and customer care in real-world scenarios. Gain skills to manage airline disruptions, hotel problems, special requests, and urgent cases. Communicate clearly, calm upset guests, and protect traveller experience while safeguarding revenue. This course builds confidence in handling disruptions, researching options, negotiating solutions, and documenting cases effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Course equips you with practical skills to manage disruptions, special requests, and urgent situations confidently. You will learn to research viable options, resolve airline and hotel issues, negotiate effective solutions, and document everything clearly. Develop strong communication abilities, utilise ready templates, and provide swift, dependable support to ensure smooth trips for all travellers.
Elevify advantages
Develop skills
- Airline disruption handling: rebook quick, save costs, safeguard traveller rights.
- Hotel issue resolution: sort overbooking, secure backups, rebuild guest trust.
- Special request management: record needs, confirm with hotels, plan firm backups.
- Incident triage skills: gauge urgency, assess risk, act on time-sensitive matters.
- Pro customer communication: empathetic scripts, clear emails, ready templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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