Hospitality & Tourism Quality Management Course
4.8/5
Master Hospitality & Tourism Quality Management. Gain practical tools to track KPIs, set service standards, manage risks, train teams, and use guest feedback for ongoing improvements throughout the travel journey. Boost satisfaction, cut complaints, and ensure steady operations with SOPs, checklists, and audits.

4.8 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to set clear standards, track performance, and resolve issues swiftly in hospitality and tourism. Master using reviews and surveys as KPIs, mapping guest journeys, defining service levels, handling risks, and conducting audits. Get ready-to-use SOPs, checklists, and training plans to lift guest satisfaction, slash complaints, and maintain tight control over operations.
Elevify advantages
Develop skills
- Build tourism KPIs from reviews and surveys.
- Design SMART service standards for tourist journeys.
- Create SOPs, checklists, and SLAs for consistent quality.
- Manage complaints with structured intake and resolution.
- Lead improvements using risk analysis, audits, and PDCA.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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