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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in rating
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud with this hands-on course. Learn to configure service projects, design request types and portals, set up SLAs and automation, build queues for support teams, configure approvals, workflows, dashboards, reports, and plan knowledge management, communication, and transition from email to portal support.

Elevify advantages

Develop skills

  • JSM project setup: configure ITSM templates, roles, SSO and licensing quickly.
  • Request portal design: build clear request types, forms and UX that users love.
  • SLA and automation mastery: define SLAs, priorities and smart rules that scale.
  • Workflow engineering: design approvals, incident flows and secure transitions.
  • Dashboards and KPIs: create JSM reports, CSAT metrics and manager-ready views.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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