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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Technician Course provides practical skills to diagnose and fix Windows performance issues, file sharing failures, Wi-Fi and local network problems, and printer errors using real command-line tools and proven checks. You also learn remote troubleshooting, clear documentation, smart incident triage, and communication templates so you can resolve issues faster and deliver reliable, consistent support.

Elevify advantages

Develop skills

  • Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
  • Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
  • Remote support: apply RDP and command-line tools for secure, rapid assistance.
  • Incident triage: prioritize tickets using impact, urgency, and SLA-driven rules.
  • IT documentation: write clear tickets, runbooks, and post-incident reports.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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