Log in
Choose your language

IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Specialist Course provides practical, job-ready skills to handle tickets with confidence, improve communication, and document every step clearly. Learn to diagnose Windows performance issues, fix email and Microsoft 365 connectivity, manage access to shared resources, and build preventive guides and knowledge bases that reduce recurring problems and boost user satisfaction across your organization.

Elevify advantages

Develop skills

  • Build IT knowledge bases: craft clear guides, KB articles, and microlearning assets.
  • Troubleshoot Windows laptops fast: diagnose performance, storage, and network issues.
  • Resolve Microsoft 365 and email issues: fix Outlook, auth, DNS, and connectivity.
  • Master ticket handling: structured triage, documentation, escalation, and follow-up.
  • Manage shared folders securely: analyze permissions, access errors, and client issues.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the course time?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course