ServiceNow Administration Course
This course provides essential skills for ServiceNow administrators to configure and optimize Incident Management, including form design, SLA setup, automation, and reporting for improved efficiency and decision-making.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for practical, everyday use. You'll learn to create efficient forms, implement UI policies, and manage fields to ensure top-notch data quality. Set up SLAs, escalations, and automated routing, then develop straightforward reports and dashboards that boost visibility, accelerate issue resolution, and enable data-informed decisions across your organization.
Elevify advantages
Develop skills
- Design optimized Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets fast.
- Automate routing: build smart assignment rules with Flow Designer and Business Rules.
- Customize forms safely: add fields, UI Policies, and client logic with best practices.
- Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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