Technical Support Fundamentals Course
This course equips learners with essential technical support skills, including troubleshooting, diagnostics, and effective communication for efficient incident resolution.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Fundamentals Course gives you practical skills to handle real incidents with confidence. Learn structured troubleshooting for performance issues, clear printer diagnostics, and step-by-step network connectivity checks. Build strong communication habits, from empathetic user conversations to concise ticket notes, prioritization, triage, and escalation so you resolve problems faster and more reliably.
Elevify advantages
Develop skills
- Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
- Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
- Printer support: fix queues, drivers, spooler errors, and know when to escalate.
- Incident triage: prioritize tickets by impact and urgency for rapid, focused response.
- User communication: apply clear, empathetic scripts for chat, email, and phone support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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