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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Technical Support Fundamentals Course gives you practical skills to handle real incidents with confidence. Learn structured troubleshooting for performance issues, clear printer diagnostics, and step-by-step network connectivity checks. Build strong communication habits, from empathetic user conversations to concise ticket notes, prioritization, triage, and escalation so you resolve problems faster and more reliably.

Elevify advantages

Develop skills

  • Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
  • Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
  • Printer support: fix queues, drivers, spooler errors, and know when to escalate.
  • Incident triage: prioritize tickets by impact and urgency for rapid, focused response.
  • User communication: apply clear, empathetic scripts for chat, email, and phone support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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