Mediation Agent Training
Build practical mediation skills for social work in community settings. Learn to analyse conflicts, map stakeholders, lead inclusive dialogues, and transform tension in public spaces into lasting community agreements and safer, more collaborative neighbourhoods. This course provides hands-on training to foster peacebuilding and strengthen community ties through effective mediation techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Mediation Agent Training equips you with practical tools to analyse conflicts in public spaces, map stakeholders, and build trust with diverse groups. Learn to design safe, inclusive mediation processes, create concrete action plans and community agreements, and collaborate with local authorities. Gain skills in monitoring, evaluation, and adaptive follow-up to sustain peace and shared responsibility over time.
Elevify advantages
Develop skills
- Conflict diagnosis: quickly map stakeholders, needs, and tensions in public spaces.
- Mediation design: plan safe, inclusive sessions using proven dialogue formats.
- Facilitation tools: lead circles, world cafés, and role plays with clear scripts.
- Action agreements: co-create concrete community pacts and follow-up plans.
- Monitoring impact: track indicators, gather feedback, and adapt interventions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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