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Quality Management in Archives and Libraries Course

Quality Management in Archives and Libraries Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to evaluate cataloging and user service issues, create precise quality indicators, and establish SMART, measurable goals. Gain hands-on workflows for spotting errors, gathering feedback, and tracking services, plus skills to develop action plans, mitigate risks, and maintain gains using easy tools, templates, and continuous training methods.

Elevify advantages

Develop skills

  • Design quality metrics to craft clear indicators for cataloging and service performance.
  • Write SMART objectives to establish concise, trackable quality goals for libraries.
  • Implement cataloging QA workflows to quickly detect, correct, and prevent record and MARC errors.
  • Enhance user service by standardizing desk scripts, surveys, and feedback mechanisms.
  • Plan for risks and actions by mapping threats, devising fixes, and maintaining quality improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

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EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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