Quality Management in Archives and Libraries Course
Boost cataloging and user service quality in archives and libraries with hands-on management techniques. Master spotting errors, setting SMART targets, monitoring key indicators, handling risks, and creating straightforward processes that lift accuracy, reliability, and customer satisfaction across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to evaluate cataloging and user service issues, create precise quality indicators, and establish SMART, measurable goals. Gain hands-on workflows for spotting errors, gathering feedback, and tracking services, plus skills to develop action plans, mitigate risks, and maintain gains using easy tools, templates, and continuous training methods.
Elevify advantages
Develop skills
- Design quality metrics to craft clear indicators for cataloging and service performance.
- Write SMART objectives to establish concise, trackable quality goals for libraries.
- Implement cataloging QA workflows to quickly detect, correct, and prevent record and MARC errors.
- Enhance user service by standardizing desk scripts, surveys, and feedback mechanisms.
- Plan for risks and actions by mapping threats, devising fixes, and maintaining quality improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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