Instructional Design for IT Course
This course teaches instructional design principles tailored for IT, focusing on creating an effective 6-hour Microsoft Azure helpdesk training program. Learners will develop skills in structuring modules, aligning content with real-world support tickets, setting measurable goals, ensuring inclusivity, and implementing practical evaluations to enhance support team performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Instructional Design for IT Course shows you how to build a focused, 6-hour Microsoft Azure helpdesk program with clear objectives, realistic tickets, and measurable outcomes. You will design modules on cloud basics, identity, core resources, monitoring, and troubleshooting, using hands-on labs, checklists, and follow-up activities that boost confidence, reduce errors, and improve time-to-resolution for common support issues.
Elevify advantages
Develop skills
- Design Azure helpdesk training: build tight, job-ready 6-hour modules.
- Map Azure services to real tickets: create focused, scenario-based labs fast.
- Craft measurable objectives: tie Azure skills to ticket and resolution metrics.
- Plan inclusive support: structure materials for mixed-speed IT learners.
- Build practical assessments: checklists, rubrics, and follow-up micro-tasks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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