Telephone Switchboard Training
Master modern telephone switchboard skills fi secretariat roles: run multi-line PBX systems, route calls under pressure, use professional scripts, handle sensitive talks, log incidents proper, an deliver calm, confident service every time. Yuh guh gain hands-on know-how fi manage busy lines, de-escalate drama, prioritize executive calls, recover from errors quick, an keep everytin confidential an smooth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Dis course gi yuh practical, step-by-step skills fi run modern PBX an multi-line systems wid confidence. Yuh guh learn clear greetin an hold scripts, calm dung upset callers, route complex calls, an handle errors professional. Master call loggin, confidentiality, voicemail an forwardin tools so every chat accurate, efficient, an show high service standard.
Elevify advantages
Develop skills
- Professional call control: handle multi-line PBX traffic wid calm precision.
- De-escalation scripts: calm upset callers an deliver bad news respectful.
- Smart call routing: screen, prioritize, an transfer executives’ calls flawless.
- Error recovery: fix misrouted or dropped calls fast an log incidents clear.
- Confidential handling: manage HR, legal, an executive calls wid strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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