Switchboard Operator Training
Master modern switchboard skills fi Secretariat roles: handle high-volume calls, prioritize queues, use professional scripts, manage urgent escalations, protect confidentiality, an track performance fi deliver fast, accurate, executive-level phone support. Yu gon learn how fi manage busy lines wid calm, use tools like PBX an VoIP smooth, an keep improving service thru metrics like ASA an AHT.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Dis short, practical course builds confident switchboard operators who handle every call wid clarity an speed. Learn modern phone system features, efficient greetings, an precise questioning fi route callers correct. Master prioritization, queue an time management, escalation rules, message templates, an documentation standards, while using performance metrics fi continuously improve service quality an reliability.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, an clear transfers fast.
- Priority call routing: apply SOPs fi triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, an callbacks wid calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, an analytics fi smoother service.
- Continuous improvement: track ASA, AHT, an quality fi refine receptionist work.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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