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Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Dis short, practical course builds confident switchboard operators who handle every call wid clarity an speed. Learn modern phone system features, efficient greetings, an precise questioning fi route callers correct. Master prioritization, queue an time management, escalation rules, message templates, an documentation standards, while using performance metrics fi continuously improve service quality an reliability.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, an clear transfers fast.
  • Priority call routing: apply SOPs fi triage, escalate, or message in seconds.
  • Multi-line management: handle queues, holds, an callbacks wid calm control.
  • Telephony tools fluency: use PBX, VoIP, IVR, an analytics fi smoother service.
  • Continuous improvement: track ASA, AHT, an quality fi refine receptionist work.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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