Reception Agent Training
Gain mastery in Front Desk Receptionist skills for key roles: manage check-ins, PMS systems, payments, guest needs, and disputes with assurance. Develop prioritization techniques, service scripts, and recovery methods to ensure every front desk interaction is smooth, efficient, and top-notch professional.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Front Desk Receptionist Training equips you with hands-on skills to handle check-ins, PMS operations, and payment protocols confidently. Master guest prioritization in peak times, upgrades, overbookings, special requests, plus communication scripts, policy explanations, and conflict resolution for seamless arrivals, stays, and departures that feel professional and organized.
Elevify advantages
Develop skills
- Quick check-in expertise: optimize PMS processes and room allocations effortlessly.
- Front desk management: prioritize guests, handle multiple tasks, and manage busy periods.
- Safe payment and ID checks: enforce hotel policies for cards, cash, and verification.
- Guest situation response: deal with walk-ins, upgrades, late departures, and group bookings.
- Dispute resolution skills: calm tensions, provide fixes, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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