Administrative and Reception Employee Training
Gain mastery in front desk duties through expert reception techniques, visitor processing, phone skills, and stress handling. Perfect for admin teams aiming to provide seamless service, maintain confidentiality, and tackle any challenge with poise and efficiency. This course builds competence for consistent, professional performance at the reception.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Front Desk and Admin Staff Training equips you with practical skills to handle visitors, calls, and deliveries confidently. Master greeting protocols, call handling and de-escalation techniques, visitor check-in, badge issuance, package management, and efficient record-keeping. Enhance opening procedures, safeguard privacy, manage high-pressure moments calmly, and uphold standards for top-notch reception service.
Elevify advantages
Develop skills
- Master front desk setup: open, organise, and ready a sharp reception space.
- Handle visitor and package intake: record, check, badge, and direct with accuracy.
- Excel in phone manners and call routing: juggle queues, transfers, and scripts smoothly.
- Communicate face-to-face: greet, calm tensions, and guard privacy assuredly.
- Control stress at reception: keep cool, prioritise, and boost performance metrics quick.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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