Mystery Shopper Training Course
Master the art of mystery shopping in retail settings. Learn to plan effective visits, develop precise checklists, conduct covert observations, and produce detailed reports that boost service quality, store standards, and sales performance. Perfect for retail professionals seeking data-driven insights from every shop.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to establish clear objectives for mystery shop visits, craft realistic scenarios, and select optimal timing for genuine performance capture. You'll master creating detailed checklists and rating scales, performing unobtrusive observations, and documenting objective notes. Conclude by compiling findings into succinct reports and actionable recommendations that enhance service delivery and sales outcomes measurably.
Elevify advantages
Develop skills
- Design clear visit goals: set precise objectives for retail mystery shops.
- Create effective checklists: build focused rating scales for store evaluations.
- Observe discreetly like a pro: capture accurate in-store data without detection.
- Write clear shop reports: transform notes into objective scores and insights.
- Provide actionable recommendations: turn findings into practical fixes for managers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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