Lesson 1Payment and billing risks: incorrect refunds, reconciliation errors, fraud exposureDis section review payment an billing risks link to order fulfillment, includin incorrect refunds, reconciliation errors, fraud exposure, an chargebacks, an explain how to map transaction flows, identify control breaks, an define key monitoring metrics.
Mapping end-to-end payment workflowsRefunds, returns, an credit note risksReconciliation an settlement break risksFraud typologies in fulfillment paymentsChargebacks, disputes, an recoveryLesson 2Regulatory, safety, and compliance risks: data privacy, consumer protection, cross-border rulesDis section cover regulatory, safety, an compliance risks affectin order fulfillment, includin data privacy, consumer protection, product safety, an cross-border trade rules, an show how to identify obligations, map controls, an monitor compliance gaps.
Mapping applicable laws an regulationsData privacy in order an delivery processesConsumer protection an fair treatment risksProduct safety, labeling, an handling rulesCross-border customs an trade complianceLesson 3Human factors and training risks: temporary staff errors, insufficient onboarding, procedural driftDis section address human factors an training risks, focusin on temporary staff, onboarding quality, procedural drift, an incentive misalignment, an provide methods to identify behavioral drivers, knowledge gaps, an control weaknesses in daily work.
Role design an task allocation risksOnboarding an cross-training effectivenessTemporary an seasonal workforce risksProcedural drift an workarounds analysisIncentives, fatigue, an error driversLesson 4Business continuity and capacity risks: surge handling, single points of failure, disaster recoveryDis section explore business continuity an capacity risks in order fulfillment, includin surge events, single points of failure, an disaster scenarios, an explain how to assess critical processes, define tolerances, an design resilient backup arrangements.
Identifying critical fulfillment processesAnalyzing capacity limits an bottlenecksDetecting single points of operational failureBusiness continuity an contingency planningStress testing peak an disruption scenariosLesson 5Process design and control risks: manual steps, lack of segregation of duties, absence of checklistsDis section examine how process design flaws an weak controls create operational risk in order fulfillment, focusin on manual steps, segregation of duties, documentation quality, an practical techniques to map, test, an strengthen controls.
Mapping end-to-end order fulfillment workflowsIdentifying high-risk manual processing stepsSegregation of duties in order approvalsDesigning effective checklists an job aidsControl testing an walkthrough techniquesLesson 6Logistics and shipment risks: lost shipments, carrier handover failures, tracking gapsDis section focus on logistics an shipment risks, includin lost or delayed shipments, carrier handover failures, an tracking gaps, an outline methods to analyze route design, handoff points, an visibility controls across di delivery chain.
Route design an carrier selection risksFirst-mile an last-mile handover failuresTracking data quality an visibility gapsDelivery exceptions an delay root causesReturns logistics an reverse flows risksLesson 7Inventory and warehouse risks: mispicks, shrinkage, storage errors, inadequate securityDis section examine inventory an warehouse risks such as mispicks, shrinkage, storage errors, an security gaps, an describe techniques to analyze stock flows, physical layouts, an control activities dat protect accuracy, safety, an asset integrity.
Inventory accuracy an stock record risksMispicks, mislabels, an packing errorsShrinkage, theft, an loss preventionStorage conditions an product damageWarehouse access an physical securityLesson 8Systems and IT risks: outages, data integrity issues, integration failuresDis section analyze systems an IT risks in order fulfillment, such as outages, data integrity issues, an integration failures, an explain how to identify critical applications, interfaces, an controls dat protect availability, accuracy, an traceability.
Identifying critical fulfillment applicationsOrder, inventory, an shipment data integrityInterface an API failure risk scenariosIT change management an release risksMonitoring, alerting, an incident responseLesson 9Vendor and third-party risks: courier performance, temporary warehouse providers, subcontractor controlsDis section focus on risks arisin from couriers, 3PLs, an temporary warehouse providers, coverin performance expectations, service-level gaps, subcontractor oversight, an methods to assess, monitor, an remediate third-party control weaknesses.
Risk-based vendor segmentation an tieringDue diligence on couriers an 3PL partnersService-level agreements an key KPIsSubcontractor oversight an flow-down controlsOngoing performance an risk monitoring
