After-Sales Training
Master returns an complaints wid proven after-sales processes, de-escalation skills, an QA tools. Design fi Operations teams fi cut handling time, boost first contact resolution, an raise customer satisfaction cross every touchpoint. Dis course equip yuh fi manage post-sale issues smooth, turn angry customers inna loyal ones, an drive metrics like FCR, CSAT, an handle time fi better performance overall.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Dis ya After-Sales Training a gi yuh practical tools fi handle returns an complaints quick-quick, accurate, an wid confidence. Yuh guh learn clear policies, step-by-step workflows, escalation rules, an how fi use internal systems. Build strong communication an de-escalation skills thru role-plays, quizzes, an live practice, while trackin key metrics fi improve response time, first contact resolution, an customer satisfaction.
Elevify advantages
Develop skills
- Returns workflow mastery: run end-to-end intake, validation, an resolution smooth.
- De-escalation tactics: calm angry customers fast wid proven scripts an right tone.
- Policy an SLA navigation: apply rules, exceptions, an approvals wid full confidence.
- QA an coaching skills: run sampling, peer reviews, an corrective feedback effective.
- Metrics-driven ops: track FCR, CSAT, an handling time fi boost performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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