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Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Practical Service Quality Management Course teaches you to design robust satisfaction metrics, build effective surveys, and turn feedback into targeted improvements. Set clear CSAT, NPS, CES objectives, analyze data across channels, link actions to KPIs, and use tools for root-cause analysis, change management, and continuous improvement to elevate service performance and customer loyalty quickly.

Elevify advantages

Develop skills

  • Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
  • Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
  • Map service journeys: spot pain points and quick wins across all touchpoints.
  • Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
  • Run improvement pilots: link actions to KPIs and scale what works quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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