Practical Service Quality Management Course
Master practical service quality management: design smart surveys, track KPIs, analyze trends and text feedback, and turn insights into improvement actions that boost customer satisfaction, loyalty, and performance across your service operations. Learn to set CSAT, NPS, CES goals, build effective surveys, map journeys, analyze data, and pilot changes for real results in service excellence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Practical Service Quality Management Course teaches you to design robust satisfaction metrics, build effective surveys, and turn feedback into targeted improvements. Set clear CSAT, NPS, CES objectives, analyze data across channels, link actions to KPIs, and use tools for root-cause analysis, change management, and continuous improvement to elevate service performance and customer loyalty quickly.
Elevify advantages
Develop skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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