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Customer Experience Management Course

Customer Experience Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

You will learn how to define and measure customer experience using proven metrics like NPS, CSAT, and Customer Effort Score. You will develop skills in customer journey mapping, persona development, and Voice of the Customer programs. The course covers human-centered design, service blueprinting, and omnichannel delivery across digital and human channels. You will also learn how to build a customer-centric culture, align cross-functional teams, and manage CX governance. By the end, you will be prepared to lead enterprise-level CX strategy and present a compelling business case to senior leadership.

Elevify advantages

Develop skills

  • Customer Journey Mapping: Identify gaps and redesign touchpoints to eliminate friction.
  • CX Metrics and Measurement: Select and interpret NPS, CSAT, and CES to drive decisions.
  • Omnichannel Strategy Design: Integrate digital and human channels into seamless customer experiences.
  • CX Culture Leadership: Align teams, incentives, and governance around customer-centric outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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