Interviewing & Candidate Selection Course
Master structured interviewing an' candidate selection fi junior Customer Support roles. Build competency frameworks, score wid confidence, reduce bias, an' hire high-performing talent dat boost CSAT, AHT, an' resolution rates. Learn how fi pick di right fit quick-quick fi yuh team success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Dis Interviewing an' Candidate Selection Course show yuh how fi define di ideal junior customer support specialist profile, map competencies to KPIs, an' design structured interviews wid clear question banks an' scoring rubrics. Practice evaluating candidates through simulations, den turn interview data into targeted onboarding, development plans, an' continuous improvements dat boost performance, retention, an' customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: define, map, an' prioritize core role competencies fast.
- Structured interview design: build STAR question banks dat predict performance.
- Scoring rubrics: create 1–5 scales an' matrices fi fair, bias-resistant decisions.
- Candidate evaluation: synthesize answers into clear, documented hire recommendations.
- Onboarding alignment: turn interview data into focused 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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