Training Effectiveness Evaluation Course
This course equips you with essential skills to evaluate the effectiveness of training programs, focusing on customer support and call center contexts. You'll learn to measure impact using KPIs, design evaluation tools, apply proven models like Kirkpatrick and ROI, analyze data, and create actionable reports to demonstrate training's business value.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course shows you how to measure real impact from customer support training using practical tools and clear methods. Learn to define KPIs like AHT, FCR, CSAT, NPS, and quality metrics, design surveys and observation checklists, apply Kirkpatrick and ROI models, analyze quantitative and qualitative data, and turn findings into concise, actionable reports and recommendations stakeholders trust.
Elevify advantages
Develop skills
- Build KPI-linked training evaluations for call center performance gains.
- Analyze HR training data with basic stats, tests, and clear visual dashboards.
- Design quick, reliable surveys, interviews, and checklists for training impact.
- Apply Kirkpatrick and ROI models to show concrete business value of training.
- Turn evaluation findings into concise executive reports and action plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the course time?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course