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Relationship Manager Course

Relationship Manager Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to cut down churn, build loyalty, and push growth in SaaS. You'll learn to group customers, chart journeys from 0 to 12 months, craft onboarding and activation plans, and set up proactive outreach. Plus, develop scripts for touchpoints, track key retention measures, manage feedback loops, and design win-back and advocacy initiatives ready for immediate use.

Elevify advantages

Develop skills

  • Customer segmentation design: build data-driven, retention-focused segments fast.
  • SaaS churn analysis: spot risk signals early and apply targeted save tactics.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that boost activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for decisions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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