Relationship Manager Course
This course equips you with essential strategies to enhance customer retention and growth in SaaS environments through segmentation, journey mapping, onboarding, and metrics tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down churn, build loyalty, and push growth in SaaS. You'll learn to group customers, chart journeys from 0 to 12 months, craft onboarding and activation plans, and set up proactive outreach. Plus, develop scripts for touchpoints, track key retention measures, manage feedback loops, and design win-back and advocacy initiatives ready for immediate use.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments fast.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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