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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides practical tools to run a smooth, guest-focused front desk in a 4-star city hotel. Learn staffing and shift planning, fast check-in and checkout flows, digital and express options, and effective complaint recovery. Master PMS features, internal communication, upselling, and performance metrics to streamline operations, boost satisfaction, and improve revenue quickly.

Elevify advantages

Develop skills

  • Front desk operations mastery: run 4-star city hotel arrivals and departures smoothly.
  • Guest communication & upselling: boost revenue with polished, timely interactions.
  • Complaint handling & recovery: turn guest issues into loyalty in a structured way.
  • Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
  • PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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