Front Office Course
This course equips front office professionals with essential skills to manage hotel operations efficiently, focusing on guest satisfaction, revenue management, and team coordination in a high-pressure environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course provides practical tools to manage a 4-star city hotel front desk confidently. Learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, safeguard ADR, and ensure consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: run a 4-star lobby smoothly, even in peak chaos.
- PMS and reservations control: manage check-ins, overbooking, and OTA links fast.
- Revenue-safe decisions: handle upgrades, comps, and walks without losing ADR.
- Guest recovery tactics: defuse complaints with scripts, empathy, and smart comps.
- Professional presence: stay calm, credible, and service-focused under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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