CX Design Course
This course equips participants with essential skills to design user-centered customer experiences for digital savings products, covering research, mapping, and validation techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CX Design Course provides practical tools to create clear, effective customer experiences for digital savings products. You'll learn quick research techniques, persona overviews, and journey mapping for onboarding, support, and engagement phases. Develop solid value propositions, establish UX guidelines, design detailed flows and microcopy, and implement metrics to validate, refine, and launch improved experiences with confidence.
Elevify advantages
Develop skills
- Develop CX personas and needs by transforming goals and pains into precise, design-ready user profiles.
- Frame problems effectively by crafting concise value propositions that connect user needs to business results.
- Establish metrics and validation by setting KPIs and conducting rapid tests to demonstrate CX results quickly.
- Map journeys comprehensively by designing complete savings flows across app, email, and support channels.
- Design interaction flows by creating straightforward paths and microcopy for setting up and handling goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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