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CRM for Telemarketing Course

CRM for Telemarketing Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

You will learn how to manage contact and lead records, log calls accurately, and use disposition codes that feed reliable performance reports. You will configure dialer-CRM integrations, run automated call campaigns, and enforce compliance controls that protect your organization. The course covers pipeline management, revenue forecasting, and workflow automation that reduce manual work across your team. You will also build custom dashboards and reports to coach agents and optimize campaign results. By the end, you will have the skills to administer a CRM environment and align it with your telemarketing goals.

Elevify advantages

Develop skills

  • CRM Data Management: Create, import, and maintain clean contact and lead records.
  • Dialer-CRM Integration: Configure auto-dialer systems to sync call data automatically.
  • Pipeline Reporting: Build custom reports that track conversion rates and revenue forecasts.
  • Campaign Automation: Design multi-touch workflows that move leads through the funnel.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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