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Customer Delight Strategies Course

Customer Delight Strategies Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Delight Strategies Course shows you how to map the subscription journey, pinpoint high-impact moments, and design concrete delight tactics for onboarding, support, renewal, escalation, and cancellation. Learn to enable agents with smart scripts, set clear KPIs, collect and act on feedback, and build a focused implementation plan that boosts retention, reviews, and long-term customer loyalty.

Elevify advantages

Develop skills

  • Map subscription journeys: pinpoint high-impact delight moments fast.
  • Design delight tactics: craft onboarding, support, renewal, and winback plays.
  • Enable agents: build scripts, guardrails, and empathy training that scale.
  • Set CX KPIs: turn NPS, churn, and CSAT into clear, realistic short-term goals.
  • Launch quick-win plans: prioritize, test, and roll out low-budget CX upgrades.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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