Client Satisfaction Training
Master client satisfaction for marketing: map the client journey, design strong CSAT/NPS programs, build reliable dashboards, and run experiments that turn feedback into higher retention, better campaigns, and measurable revenue impact. This course equips you with practical tools to measure and boost client happiness using key metrics like CSAT, NPS, and CES, ensuring every interaction is smoother and more rewarding.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Client Satisfaction Training gives you practical skills to measure and improve client happiness using CSAT, NPS, CES, and behavioral metrics. Learn to map journeys, design reliable measurement plans, ensure data quality, and build clear dashboards for stakeholders. You also practice experimentation, governance, and continuous optimization so every interaction becomes easier, faster, and more rewarding for clients.
Elevify advantages
Develop skills
- Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map the marketing client journey to spot high-impact satisfaction moments.
- Plan fast, bias-aware surveys and in-product feedback for marketers.
- Run lean A/B tests to improve messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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