CRM & Customer Experience Course
Unlock expertise in CRM and customer experience for ecommerce success. Connect your store data seamlessly, craft automated customer journeys, deliver personalized interactions at every stage, and monitor key metrics such as retention rates, average order value, customer lifetime value, and conversions to drive repeat business and maximize revenue growth in digital marketing.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Course guides you to transform customer data into targeted goals, precise segments, and revenue-boosting automated journeys. Master designing welcome series, loyalty programs, VIP perks, win-back tactics, and cart abandonment flows, plus advanced personalization, data hygiene, integrations, and KPI tracking like retention, CLTV, AOV, and conversions for optimized, measurable campaigns.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
- Design data-driven segments: precisely target new, at-risk, and high-LTV customers.
- Implement CRM tech stack: connect store, clean data, and set up tracking swiftly.
- Personalize CX at scale: use dynamic content, product recommendations, and optimal timing.
- Measure CRM ROI: track CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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