Customer Experience Designer Course
Master the full discipline of customer experience design — from research and journey mapping to strategy and organizational alignment. This course equips you with the frameworks, tools, and leadership skills to build experiences that drive loyalty, reduce churn, and deliver measurable business results. If you're ready to lead CX at a professional level, this is where you start.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
You will learn how to conduct customer research using both qualitative and quantitative methods and synthesize findings into actionable insights. You will build personas, map customer journeys, and design touchpoints across digital and physical channels. The course covers CX measurement systems, feedback architecture, and data analysis techniques tied to business performance. You will also develop skills in behavioral science, service design, and personalization strategy. By the end, you will know how to build a CX business case, lead cross-functional alignment, and advance your career with a professional portfolio.
Elevify advantages
Develop skills
- Journey Mapping: Build multi-layered customer journey maps that expose friction and opportunity areas.
- CX Metrics Design: Create dashboards linking NPS, CSAT, and CES to measurable business outcomes.
- Persona Development: Construct evidence-based personas from qualitative and quantitative research data.
- CX Strategy Alignment: Develop prioritized roadmaps that align cross-functional teams around customer experience goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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